Privacy Policy

Brunel Home ("we," "us," or "our") respects your privacy and handles personal information in connection with your use of our store, including when you browse, place an order, contact us, or interact with our website.

1. Personal Information We Collect
We may collect the following categories of personal information:

Identity and contact details: name, email address, phone number, billing address, and shipping address
Order information: purchased items, order history, transaction records, and related purchase details
Payment information: payment data handled by our payment providers, along with limited details we may receive such as billing address, payment status, and transaction confirmation
Communications: messages, requests, and information submitted when you contact customer support
Technical and usage data: IP address, browser type, device information, pages viewed, referring links, and interactions with our store
Cookies and similar technologies: information collected through cookies, pixels, tags, and analytics tools

2. How We Use Personal Information
We may use personal information for the following purposes:

To process and complete orders, including payment, shipping, delivery, and order confirmation
To provide customer service, including support for returns, refunds, exchanges, and general inquiries
To send service-related communications about your order, request, or account
To operate, maintain, and improve our website and store functionality
To detect, investigate, and help prevent fraud, misuse, and security issues
To send promotional emails where you have chosen to receive them or where permitted by law
To comply with legal requirements and enforce our Terms of Service

3. Legal Bases for Processing
Where applicable under relevant law, we process personal information on one or more of the following legal bases:

Performance of a contract: where processing is needed to accept, process, and fulfill your order or provide requested services
Legal obligation: where processing is required to comply with tax, accounting, consumer protection, or other legal obligations
Legitimate interests: where processing is needed to operate our business, improve our services, manage risk, prevent fraud, and respond to customer inquiries
Consent: where required for certain marketing activities or non-essential cookies and similar technologies

4. Shopify Platform and Services
Our store is hosted on Shopify, which provides the ecommerce platform we use to sell products and manage our online store. Shopify may process personal information as part of providing hosting, checkout, payment-related services, analytics, and store infrastructure.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy and Shopify Terms of Service.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to keep our store working, remember preferences, understand how visitors use the site, and support analytics and performance monitoring.

You can usually manage or disable cookies through your browser settings
Blocking certain cookies may affect how parts of the website function
Where required, we may present a cookie banner or similar notice to provide choices about cookie use

Additional information about Shopify-related cookies is available in the Shopify Cookie Policy.

6. How We Share Personal Information
We do not sell personal information for money. We may share personal information with third parties that help us operate our business and provide services, including:

Payment processors and payment service providers
Shipping companies, logistics providers, and fulfillment partners
Website hosting, technology, analytics, and IT service providers
Customer support and communications service providers
Professional advisors, regulators, public authorities, or law enforcement where required by law or where needed to protect our rights

7. Payment Information
Payments are processed by third-party payment providers. We do not store complete payment card information on our own servers. We may receive limited payment-related information, such as billing address, payment status, payment method type, and transaction confirmation details, for order administration, fraud prevention, recordkeeping, and support purposes.

8. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries other than your own, including where Shopify or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we apply measures intended to protect personal information in connection with such transfers.

9. Data Retention
We keep personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing support, maintaining records, resolving disputes, enforcing our agreements, and meeting legal or regulatory requirements.

10. Security Measures
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure.

11. Your Rights and Choices
Depending on your location and the laws that apply, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to applicable exceptions
Request information about how personal information is used and shared
Withdraw consent where processing is based on consent
Opt out of marketing emails by using the unsubscribe link in those messages

To make a privacy-related request, please contact us using the Contact Us page provided on our store.

12. Third-Party Websites and Services
Our website may contain links to third-party websites or services. If you follow a link to another website or interact with a third-party service, their own terms and privacy practices will apply instead of this Privacy Policy.

13. Policy Updates
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page.