Shipping Policy
At Brunel Home, we provide shipping within the United Kingdom only. The information below explains order processing, delivery timeframes, shipping charges, tracking, cancellations, and delivery-related issues.
1. Important Information
- Shipping destination: United Kingdom
- Shipping cost: Free on all orders shipped within the United Kingdom
- Order cut-off time: 6:00 PM (London Time Zone)
- Processing time: 1 to 2 days, Monday to Saturday
- Transit time: 3 to 5 days, Monday to Saturday, after dispatch
- Estimated total delivery time: 4 to 7 business days
- Tracking: Tracking details are sent by email after the order has shipped
2. Order Processing
Orders are processed after they are placed and are typically prepared for shipment within 1 to 2 days. The daily cut-off time for order handling is 6:00 PM (London Time Zone). Orders submitted after the cut-off time may be processed on the next business day.
3. Shipping and Delivery
After dispatch, delivery generally takes 3 to 5 business days. The total estimated delivery timeframe, including processing and transit, is 4 to 7 business days.
4. Free Shipping
We offer free shipping on all orders delivered within the United Kingdom.
5. Tracking Information
Once your parcel has been dispatched, you will receive a shipping confirmation email with tracking details. This information can be used to follow the progress of your shipment.
6. Delivery Delays
Delivery time estimates are provided for general guidance. Delays may occur due to holidays, peak shipping periods, weather conditions, or carrier service interruptions.
If your order has not arrived within the estimated timeframe, please allow an additional 3 business days. If the shipment still has not arrived after this period, contact us through our Contact Us page for assistance.
7. Order Cancellations
Orders begin processing shortly after purchase. Cancellation requests must be submitted within 60 minutes of placing the order by contacting us through our Contact Us page and including your order number.
After this period, order changes may no longer be possible. If the order has already been shipped, the applicable Return and Refund Policy will apply after delivery.
8. Damaged or Incorrect Items
If you receive an item that is damaged or different from the item ordered, contact us through our Contact Us page as soon as possible. Where possible, include your order number and a clear photo of the issue so the matter can be reviewed and resolved.